Shipping & Return Policy
Shipping Policy
Thank you for shopping with us! We strive to ensure that your products arrive safely and as quickly as possible. Below is our shipping policy, which includes all relevant details about delivery, costs, and shipping times.
Domestic Shipping
- Shipping Methods: We offer various domestic shipping options to best suit your needs, including standard delivery and express shipping.
- Shipping Carriers: We use trusted delivery carriers such as UPS, FedEx, DHL, USPS etc for deliveries within the country.
- Processing Time: Orders are processed within 5-10 business days after payment confirmation.
- Estimated Delivery Time:
- Standard Shipping: 5-20 business days.
- Shipping Cost: Shipping fees for domestic orders are calculated at checkout based on the weight and size of your order.
International Shipping
We currently ship to a variety of international locations. If your country is not listed at checkout, please contact us for more information.
- Shipping Methods: We offer international shipping through reliable carriers, including DHL, UPS, and Česká pošta for overseas deliveries.
- Processing Time: Orders are processed within 5-15 business days after payment confirmation.
- Estimated Delivery Time:
- EU Countries: 5-20 business days.
- Non-EU Countries: 10-20 business days, depending on the destination.
- Shipping Cost: Shipping fees for international orders vary based on the delivery country and the weight/size of the package. You can calculate the exact cost at checkout.
- Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees that are the responsibility of the buyer. We recommend checking with your local customs office for specific regulations
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@bestfixdessertchocolatier.com. Please note that returns will need to be sent to our address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@bestfixdessertchocolatier.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bestfixdessertchocolatier.com